We have found that the public are in some cases frightened to attend sales as they fear the ridiculous situation of scratching their nose and buying something unintentionally, or not being able to hear or understand the auctioneer's gaggle.
Our auctioneers are taught to auction clearly and audibly, to conduct a sale that is conducive to good business procedure (but remains enjoyable!) according to our conditions of sale.
A GUIDE TO BUYING ON OUR AUCTIONS
Browse around our Riverhorse Valley saleroom: we have a large and fascinating selection of ever changing goods, from catering, general household and office furnishings to fine art, antiques, collectables, plant, machinery and vehicles. The day before the auction is the best time to view. All assets on auction are listed with images on our website at-least 36 hours before each auction so online viewing is very convenient.
Conditions of Sale
Please read the conditions of auction. There are some technical conditions which may need explaining. FICA requirements apply to every sale. Buyers to provide ID and proof of residence on registration. The rules of the auction comply with section 45 of the Consumer Protection Act, Act 68 of 2008.
Selecting your pieces
Select and inspect your goods carefully. All items are sold without duty to repair (as is) so if bidding online make sure you’ve made enquiries regarding condition. Each item will have a sale lot number. Make a note of this number, as it will be referred to when auctioned. Sales are conducted in numerical order.
Reserves/Estimated selling prices
Reserves are never disclosed as owners may on occasion withdraw or lower the reserve price prior to items being auctioned. However, should you require help in establishing an estimated selling price on an item, our management staff are experienced in this field and will gladly assist you. The auctioneer may bid on behalf of the seller up to a reserve value.
Buyer's number and Deposits
Prospective buyers are requested to register at the office prior to bidding. Registering will include completing a buyer's card, paying an acceptable deposit (per our conditions of sale) and collecting a buyer's number. A valid ID document and proof of residence is required. Deposits vary per auction, check online or enquire at the office. Your buyer's number must be kept on you, and shown to the Auctioneer clearly, every time you make a bid. If registering and bidding online, a deposit and further identification may be called for before bids are processed. Registration payment is by cash or bank guaranteed
When the Auctioneer asks for bids on your chosen item, raise your hand to indicate your bid. If the amount being asked is not clear to you, ask the Auctioneer to repeat the bid amount. Relax and enjoy the auction - don't be nervous! We want you to enjoy yourselves!
"Subject to Confirmation" Bids
After an item has been knocked down, the Auctioneer may announce that it has been purchased "subject to confirmation". This means that the reserve price or OEV (owner's estimated value) hasn't been reached, and we need to confirm with the owner whether the item may be sold for this lesser amount. The owner is contacted as soon as possible, and the buyer then advised accordingly. For this reason it is most imperative that details are filled in clearly on the buyer's card so that we can contact you.
If you are unable to attend an auction, please fill in a "commission bid" form and we will bid on your behalf. Such a bid will be subject to any reserve and other bids. Commission bids can and often are confirmed at less than your original offer. This procedure is very popular as it saves time waiting at the sale to bid. Telephone bids on major items are also an acceptable procedure. "Buy at any price" bids are not acceptable. Bids forms can be found at reception or cashiers desks and we are happy to provide advice on bid amounts.
Bidding Online www.dalesbros.co.za
If you are unable to attend any viewing or auction days but still wish to participate in the auction, all our auctions are catalogued with an image online. Registration is simple and quick and easy to manage. Add lots to your bid basket as you browse, acknowledge the standard conditions of auction and send. A confirmation email will automatically be sent to your email address, please double check and let us know timeously. Bids can be accepted right up to before the lot is sold but if not received in time we cannot be held responsible, recommended suggestion is an hour before each auction starts.
Buyer's Commission, buyers charges and VAT
Buyer's commission is charged on all items purchased. Although the majority of the goods for sale are non-vatable, those belonging to registered vendors are subject to VAT. These vatable items are marked with a dagger sticker. Please note that in accordance with Receiver of Revenue regulations, VAT is payable on all commission charged. Auto auction commissions carry separate commission and admininstrative charge structure. Minimum commissions apply per auction.
Payment and Removal
When you have completed your purchasing, proceed to our administration office where your account will have been prepared. On payment, you will receive the original and a copy of the invoice. The copy must be handed to the porter who will check and release the goods. Goods must be removed from the auction premises as soon as possible. Goods not removed within 24 hours of the sale day, will be placed in storage, accruing storage and handling charges. It is preferable to make use of your own transport. However, should you require, we have the facilities to transport almost anything, from delicate antique to a tractor. Payment can be made by EFT, credit and debit cards (Not American Express), bank cheques and cash (cash payments only at the bank). Only once payments have been cleared will invoices be issued and all charges are paid for. Please enquire about payment charges.
A GUIDE TO SELLING ON OUR AUCTIONS
Conditions of Acceptance
We become your agents by accepting to sell your assets, and to avoid any dispute, we have comprehensive conditions. These are to take care of your interests and ours. Our management staff are available to explain any queries you may have. Please check the back of your receipt or online for our conditions. You agree that all goods will be sold on our conditions of sale.
Collectors' or unusual pieces
Being in the market place, we are continually involved in the disposal of unusual pieces. On innumerable occasions we have come across disillusioned sellers who have disposed of their items to unscrupulous dealers, or simply sold their goods for a bargain. Particularly vulnerable in this category are the innocent elderly owners who are not aware of current values and prices. If you are uncertain as to the potential value of an item, our staff will assist you in this regard. We regularly find items “hidden” away that are worth something and you get the proceeds.
Reserves and OEV’s
You may place a reserve price on an article to prevent it from being sold for less than you expect/want. A reserve is a minimum hammer price at which that lot may be sold. Reserves must be reasonable and we may decline to offer goods which in our opinion would be subject to an unreasonably high reserve. An OEV (owner's estimated value) can be given which allows for a more flexible selling price giving the auctioneer a 30% leeway. If after 21 days of receiving your goods and no sale having been concluded, any reserves or oevs’s will automatically be removed and the lots sold to the highest bidder.
Removal of lots by the seller will incur charges at the auctioneers discretion, generally 20% of original reserve plus any expenses incurred
Valuations and Appraisals
Dales Bros have sworn appraisers and valuers available for all forms of work. We conduct work for probate matters and private matters. Where items are consigned for auction, valuation fees are often discounted or not applicable. If wanting a valuation on a complete household or office, enquire about our bulk valuation offering.
Transport of goods to auction
It is preferable to make use of your own transport, but should you require, we have the facilities to transport almost anything from a delicate antique to a tractor to our salerooms at very competitive rates.
Sellers Commissions and Charges
Seller's commission is charged on all items sold by us, with the exception of motor cars where an administrative fee is charged. All receipts carry a standard lotting/receipting fee. Please contact our offices for particulars. Commission charges vary between lots.
Banking details and Settlement
We endeavour to pay the proceeds of goods sold within 10 days from the date of the sale, or as soon as is reasonably possible after the total amount due is received from the buyer and all items on the receipt have been sold. Settlement is the net amount after commissions, receipt charges and or other charges. All monies are held in our Dales Bros Trust Account. Payment is made by way of non-transferable cheque and can be collected at the office or deposited into your account.
Real Estate Auctions
This specialised department, in which our company has been active for over 100 years, is managed and handled under the Dales Bros Real Estate division of the group. Please ask any staff for guidance on real estate issues and we’ll point you in the correct direction.
REDLYN BUSINESS PARK, 5 RIVERHORSE PLACE, LOWER GROUND 1 - 5, RIVERHORSE VALLEY, (OFF QUEEN NANDI DRIVE)
Pinetown Receiving Depot
CNR UNDERWOOD AND CAVERSHAM ROADS. PINETOWN
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